Terms & Conditions

Version: 1.0  |  Last Updated: 12 November 2026

1. Introduction & Acceptance

Welcome to Bwin, accessible at bwin.gb.net (the "Website"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between you, the user (referred to as "you", "your", or the "Player"), and the operator of this Website (referred to as "we", "us", or the "Company"). By accessing, browsing, registering an account with, or placing any wager on the Website, you unambiguously acknowledge that you have read, fully understood, and agree to be legally bound by these Terms in their entirety.

These Terms apply to all services, products, games, promotions, software, and content made available through the Website, whether accessed via desktop browser, mobile browser, or any dedicated application. They should be read together with our Privacy Policy and our Responsible Gaming page, all of which form an integral part of the overall agreement governing your use of the Website.

We reserve the right to amend, update, or supplement these Terms at any time. Where changes are material, we will endeavour to provide reasonable advance notice via email to your registered address or via an in-site notification. Continued use of the Website following the effective date of any amendment shall constitute your acceptance of the revised Terms. It is therefore your responsibility to review this page periodically. If you do not agree with any amendment, you must immediately cease using the Website and may request account closure by contacting our support team at [email protected].

These Terms are written in English. In the event of any inconsistency between an English version and any translated version that may be provided for convenience, the English version shall prevail.

2. Definitions

The following capitalised terms, when used in these Terms, shall carry the meanings set out below:

• "Account" means the personal account registered by a Player on the Website, used to access games, manage funds, and participate in promotions.
• "Balance" means the total funds held in a Player's Account, subdivided into real-money balance and any applicable bonus balance.
• "Bonus" means any free credits, free spins, cashback, or other promotional incentive credited to a Player's Account subject to specific terms and wagering requirements.
• "Company" means the operator of bwin.gb.net as identified in Section 1.
• "Game" means any casino game, slot, live-dealer game, table game, virtual sport, or any other wagering product made available on the Website.
• "GBP" / "£" means the official currency of Great Britain, Pound Sterling, which is the primary currency used for all transactions on the Website for Players based in Great Britain.
• "KYC" means Know Your Customer — the identity and verification process carried out in accordance with applicable anti-money laundering requirements.
• "Player" means any natural person who has registered and maintains an Account on the Website.
• "Prohibited Jurisdiction" means any country, territory, or region from which the Company does not accept registrations or gameplay, as defined in Section 3.
• "RNG" means Random Number Generator, the certified software used to ensure the random and fair outcome of applicable Games.
• "Wagering Requirement" means the number of times a Bonus amount (or the sum of a Bonus plus deposit) must be staked before winnings derived from that Bonus may be withdrawn.
• "Website" means the online platform located at bwin.gb.net, including all subdomains, associated mobile versions, and applications.
• "Winnings" means any monetary amount credited to a Player's Account as a result of a successful wager, excluding the original stake where applicable.

3. Eligibility & Registration

3.1 Age Requirement

The minimum age to register and use the Website is 18 years old. We operate a strict no-underage-gambling policy. By completing the registration process, you warrant that you are at least 18 years of age. We reserve the right to request age-verification documentation at any stage and to suspend or permanently close an Account if satisfactory evidence of age is not provided in a timely manner. Any winnings accumulated during a period of unverified age may be forfeited.

3.2 Eligible Players

The Website is intended for players resident in Great Britain. Access from jurisdictions where online gambling is prohibited or restricted is not permitted. It is your sole responsibility to ensure that your use of this Website complies with the laws of your country or territory of residence. We make no representation that the services available on the Website are lawful in all jurisdictions. Accessing the Website from a Prohibited Jurisdiction constitutes a breach of these Terms.

3.3 Registration Process

To open an Account, you must complete our online registration form accurately and in full. You are required to provide, at a minimum:

• Your full legal name as it appears on a government-issued identification document;
• A valid date of birth;
• A current residential address within an eligible jurisdiction;
• A valid, personal email address not previously registered on the Website;
• A contact telephone number.

All information submitted must be truthful and kept up to date. Any material change to your personal details must be reported to us promptly by contacting [email protected]. The provision of false, misleading, or inaccurate information is a material breach of these Terms and may result in Account suspension, forfeiture of funds, and referral to relevant authorities.

3.4 Know Your Customer (KYC) Verification

In order to comply with anti-money laundering regulations and responsible gambling requirements, the Company conducts KYC verification checks. Players may be required to submit one or more of the following documents:

• A valid government-issued photo identity document (passport, national identity card, or driving licence);
• Proof of address issued within the past three months (utility bill, bank statement, or official correspondence);
• Proof of payment method ownership (e.g. a copy of the credit or debit card used, with the middle eight digits obscured);
• Source of funds documentation, where deposits exceed defined internal thresholds.

KYC checks may be triggered at registration, prior to processing a withdrawal, following a material change to account details, or at any time we deem appropriate. Failure to complete verification satisfactorily within the timeframe communicated to you will result in the suspension of withdrawal privileges and may ultimately lead to Account closure. We reserve the right to withhold funds pending completion of a KYC review where there is reasonable suspicion of fraudulent or irregular activity.

3.5 One Account Per Player

Each individual may hold only one (1) registered Account on the Website at any time. Opening duplicate, additional, or multiple accounts — whether under the same or different personal information — is strictly prohibited and constitutes a breach of these Terms. Where duplicate accounts are identified, we reserve the right to close all associated accounts, merge balances, and cancel any bonuses claimed across those accounts. Players found to have operated multiple accounts in order to gain additional promotional benefits may have all winnings derived from such conduct voided.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username and password. You must not share your credentials with any third party or allow any other person to access or use your Account. We strongly recommend choosing a unique, strong password combining letters, numbers, and symbols, and enabling any additional security features offered, such as two-factor authentication where available.

4.2 Unauthorised Access

You must notify us immediately at [email protected] if you suspect that your Account has been compromised, accessed without your authorisation, or that your credentials have been disclosed to a third party. The Company shall not be liable for any losses arising from unauthorised access that resulted from your failure to maintain the security of your credentials, except where such losses arose from our own negligence or wilful misconduct.

4.3 Account Closure Requested by Player

You may request the closure of your Account at any time by contacting customer support. Requests for account closure will be processed within a reasonable timeframe, generally within five (5) business days. Any real-money balance remaining at the time of closure may be withdrawn in accordance with the withdrawal procedures set out in Section 5, subject to the completion of any pending KYC requirements. Bonus funds that have not met the applicable Wagering Requirements will be forfeited upon closure.

4.4 Dormant Accounts

An Account is considered dormant if no login activity has been recorded for a continuous period of twelve (12) consecutive months. We reserve the right to apply an inactivity administration fee of up to £5.00 (or the equivalent Account balance if lower) per month to dormant accounts, following advance written notice to your registered email address. Where an Account balance reaches zero as a result, the Account may be closed. We will make reasonable efforts to contact you before applying such fees.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

The Website accepts deposits and processes withdrawals using the following payment methods, subject to availability at the time of transaction:

Credit cards are not accepted for gambling deposits in accordance with applicable regulatory guidelines. All transactions must be made in GBP (£). Currency conversion fees may apply for accounts or cards denominated in another currency; such fees are the Player's responsibility.

5.2 Deposit Limits & Processing

The minimum deposit amount is £10.00 per transaction. Maximum deposit limits may apply per transaction, per day, or per month, and may vary depending on the payment method selected. Deposits are generally credited to your Account instantly upon successful authorisation. We do not charge fees on standard deposits, though your payment provider may impose their own charges. We reserve the right to decline a deposit at our discretion, including where our fraud-prevention systems flag a transaction as suspicious.

5.3 Withdrawal Procedures

To request a withdrawal, navigate to the Cashier section of the Website and complete the withdrawal request form. All withdrawals will be returned to the same payment method used for the original deposit, where technically possible. Where this is not possible, an alternative method will be agreed upon following a request to [email protected]. The minimum withdrawal amount is £20.00. Withdrawals will not be processed until:

• All applicable KYC documentation has been received and verified;
• All relevant Wagering Requirements on active Bonuses have been met;
• No pending security review is outstanding on the Account.

5.4 Withdrawal Timeframes

Withdrawal requests are subject to an internal processing period of up to 48 hours (excluding weekends and UK public holidays) from the time the request is submitted and all prerequisites are satisfied. Following internal processing, the funds will be transmitted to your chosen payment method. Actual receipt of funds depends on the processing times of the respective payment provider, as indicated in the table above. We do not accept responsibility for delays caused by payment providers or banking institutions.

5.5 Anti-Money Laundering

All deposits and withdrawals are subject to our anti-money laundering (AML) procedures. We are obligated to monitor transactions and may, without prior notice, delay, freeze, or refuse a transaction where we have reasonable grounds to suspect money laundering, fraud, or any other financial crime. Where AML concerns are identified, we may be required by law to file a report with the relevant authorities and are legally prohibited from disclosing the existence of such a report to the Player.

6. Bonuses & Promotions

6.1 General Bonus Terms

The Company may, from time to time, offer Bonuses and promotional incentives to both new and existing Players. All Bonuses are subject to these general Terms and any additional promotion-specific terms communicated at the time the offer is presented. In the event of a conflict between specific promotion terms and these general Terms, the specific promotion terms shall prevail with respect to that promotion only. All Bonus offers are made at the Company's sole discretion, and we reserve the right to modify, suspend, or withdraw any promotion at any time without notice, subject to any rights already accrued by Players.

6.2 Claiming a Bonus

To claim a Bonus, a Player must comply with all stated eligibility criteria, including any requirement to use a promotional code, make a qualifying deposit of a specified minimum amount, or opt in via the Website's promotions page. Bonuses are credited to the Account's bonus balance and are ringfenced from real-money funds until applicable Wagering Requirements are satisfied. Only one Welcome Bonus may be claimed per Player, per household, per IP address, and per device.

6.3 Wagering Requirements

Unless otherwise stated in the specific promotion terms, Bonuses are subject to a Wagering Requirement of 35x the bonus amount before any associated winnings may be withdrawn. For example, a £50 Bonus would require £1,750 in total eligible wagers before withdrawal is permitted. Wagering Requirements must typically be completed within 30 calendar days of the Bonus being credited. Failure to meet the Wagering Requirement within the stipulated time will result in the Bonus and any winnings derived from it being forfeited automatically.

6.4 Game Contributions to Wagering

Not all games contribute equally to the fulfilment of Wagering Requirements. The standard contribution rates are as follows:

• Video Slots: 100% contribution
• Live Casino Games (Roulette, Blackjack, Baccarat): 10% contribution
• Table Games (RNG Blackjack, Roulette, Poker): 10% contribution
• Video Poker: 10% contribution
• Progressive Jackpot Slots: 50% contribution (unless specified otherwise)
• Scratch Cards & Instant Win Games: 50% contribution
• Virtual Sports & Sportsbook Bets: 0% contribution (unless stated)

These rates are subject to change with reasonable notice, and specific promotions may impose different rates. Players are encouraged to verify the applicable contribution rates before wagering Bonus funds.

6.5 Maximum Bonus Bet

When wagering with an active Bonus balance, the maximum permitted stake per spin or bet is £5.00, unless a higher limit is explicitly stated in the specific promotion terms. Placing bets that exceed this limit while a Bonus is active constitutes a breach of these Terms. We reserve the right to void any winnings generated by bets in excess of the maximum bonus bet, and in cases of repeated or deliberate abuse, to close the Account.

6.6 Bonus Abuse & Restriction of Promotions

The Company employs automated and manual monitoring tools to detect Bonus abuse, which includes but is not limited to: exploiting game mechanics to minimise risk while satisfying Wagering Requirements ("low-risk strategies"), coordinating with other Players to systematically claim promotional offers, using multiple accounts to claim identical promotions, or making deposits solely to claim Bonuses with no genuine intent to play. Where Bonus abuse is identified, we reserve the right to cancel the relevant Bonus, void any winnings derived from abusive activity, and suspend or close the Account. We further reserve the right to restrict or exclude any Player from participating in future promotions at our sole discretion.

6.7 Free Spins

Free spins awarded as part of a promotion will be credited to a designated game or games as specified in the relevant offer. Free spins are typically valid for 7 calendar days from the date of credit unless otherwise stated. Winnings generated from free spins are subject to the standard Wagering Requirement applicable to that promotion and are added to the bonus balance until the requirement is fulfilled.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All applicable games on the Website that do not rely on live human dealing are powered by a certified Random Number Generator (RNG) system. The RNG is independently tested and audited on a periodic basis to ensure that outcomes are statistically random, unbiased, and compliant with applicable technical standards. Return-to-Player (RTP) percentages for individual games are displayed within the game's information panel and represent theoretical long-term averages, not guaranteed outcomes in any individual session.

7.2 System Errors & Malfunctions

In the event of a game malfunction, software error, or communication failure that affects the outcome or display of a game, the following principles apply:

• Voids pay: Any outcome produced as a direct result of a technical malfunction is considered void. Apparent wins generated during a malfunction are not valid and will not be honoured.
• The Company will endeavour to restore the game to its last confirmed valid state prior to the error.
• Where the malfunction cannot be resolved or the last valid state cannot be recovered, the wagered amount will be refunded to the Player's Account.
• The Company accepts no further liability beyond the return of the original wager amount in the event of a confirmed malfunction.

Players who believe they have experienced a system error should cease play immediately and contact customer support at [email protected], providing a description of the Game, the time and date, and any relevant screenshots or reference numbers. Continuing to play following a suspected error may limit the evidence available and affect any subsequent review.

7.3 Prohibited Conduct & Fair Play

To maintain a fair environment for all Players, the following conduct is strictly prohibited on the Website:

• Using or attempting to use any robot, bot, automated script, artificial intelligence, or any other software that plays on your behalf or provides an artificial or automated advantage;
• Exploiting software bugs, glitches, or loopholes in any Game to generate outcomes not intended by the game design;
• Colluding with other Players or third parties to gain an unfair advantage, particularly in poker or other competitive Games;
• Using any software tool that interferes with the game client's normal function, including game patchers or memory readers;
• Attempting to reverse-engineer, decompile, or modify any game software or platform code;
• Placing wagers or making transactions designed primarily to manipulate the statistical behaviour of RNG games through artificial bet sequencing.

Accounts found to have engaged in any of the above activities will be subject to immediate suspension, forfeiture of balance and winnings, and may be reported to relevant regulatory or law enforcement authorities.

7.4 Jurisdiction-Specific Game Restrictions

Certain games or game categories may not be available in all jurisdictions due to regulatory requirements or software provider licensing limitations. The Website's game lobby will reflect only those games available to you based on your location. The temporary unavailability of a game does not entitle a Player to any compensation.

8. Tournaments & Lotteries

8.1 Participation in Tournaments

The Company may organise in-site tournaments, leaderboard competitions, or prize draws (collectively "Tournaments") from time to time. Participation in any Tournament is subject to the specific rules and eligibility criteria published alongside that Tournament. Where a buy-in is required, the entry fee will be deducted from the Player's real-money balance. Tournament prizes will be credited within the timeframe specified in the respective Tournament's terms, and are subject to standard KYC and withdrawal procedures.

8.2 Lottery & Prize Draw Rules

Where the Company offers any lottery-style promotional draws, entry is determined in accordance with the rules specified at the time of the promotion. Prizes that are not claimed within thirty (30) calendar days of notification will be forfeited. The Company reserves the right to disqualify any entry where the Player's Account is not in good standing or where these Terms have been breached. Prizes are non-transferable and cannot be exchanged for an alternative prize unless stated otherwise.

8.3 Modification or Cancellation

The Company reserves the right to cancel, modify, or postpone any Tournament or prize draw at any time for operational, technical, or regulatory reasons. Where a Tournament is cancelled after entry fees have been collected, those amounts will be refunded to participating Players' Accounts. No further compensation is payable in the event of such cancellation.

9. Intellectual Property

All content accessible on this Website — including but not limited to text, graphics, logos, icons, images, game interfaces, software, database structures, source code, audio files, and compilations — is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws, including copyright and trade mark law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for personal and lawful gambling purposes in accordance with these Terms. This licence does not permit you to:

• Reproduce, copy, distribute, publish, or publicly display any Website content without prior written consent;
• Modify, adapt, translate, or create derivative works from any Website material;
• Use Website content for any commercial purpose or in connection with any third-party product or service;
• Remove or alter any copyright, trade mark, or proprietary notices contained within the Website.

Any unauthorised use of Website content constitutes a breach of applicable intellectual property law and of these Terms, and may expose you to legal liability. All rights not expressly granted herein are reserved by the Company.

10. Limitation of Liability

10.1 Service Availability

The Website is provided on an "as-is" and "as-available" basis. While we make reasonable commercial efforts to ensure continuous and uninterrupted access to the Website, we do not warrant that the Website will be available at all times or free from errors, interruptions, or technical defects. We shall not be liable for any failure, delay, or interruption in service caused by factors outside our reasonable control, including but not limited to telecommunications failures, internet outages, power disruptions, natural disasters, or actions of third-party service providers.

10.2 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, the Company excludes all liability for:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Loss of opportunity, goodwill, or reputation;
• Any indirect, consequential, incidental, or punitive loss or damage, howsoever arising.

10.3 Cap on Liability

Where liability cannot be excluded by law, the Company's total aggregate liability to you in connection with any claim arising from your use of the Website shall not exceed the net real-money deposits made by you in the twelve (12) month period immediately preceding the event giving rise to the claim, or £500.00, whichever is lower. Nothing in these Terms shall limit or exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

10.4 Third-Party Links

The Website may contain links to third-party websites for informational or convenience purposes. The Company does not endorse, control, or assume responsibility for the content, accuracy, or practices of any third-party website. Accessing any linked third-party website is at your own risk, and you should review the applicable terms and privacy policies of those sites independently.

11. Dispute Resolution

11.1 Customer Complaints Procedure

If you have a complaint regarding any aspect of the Website or our services, you should first contact our customer support team, as most concerns can be resolved promptly at this stage. Complaints may be submitted by:

• Email: [email protected]
• Live Chat: available via the Website during operational hours

When submitting a complaint, please provide: your Account username, a detailed description of the issue, the relevant Game or transaction reference where applicable, and any supporting screenshots or documentation. This will help us investigate your complaint as efficiently as possible.

11.2 Complaint Investigation & Response Timelines

Upon receipt of a complaint, we will acknowledge it within 72 hours. We will endeavour to provide a full response or outcome within 14 calendar days. Where a complaint is complex and requires additional investigation time, we will notify you of the expected resolution timeframe and keep you updated on progress. Our final decision will be communicated in writing to your registered email address.

11.3 Escalation to Alternative Dispute Resolution (ADR)

If you are unsatisfied with our final decision, or if we have failed to provide a final decision within eight (8) weeks of receiving your complaint, you may refer the dispute to an accredited independent Alternative Dispute Resolution (ADR) body. Details of the applicable ADR service will be provided in our final response letter or upon request. Use of the ADR process does not affect your right to pursue remedies through the courts.

11.4 Governing Law

These Terms and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. By registering an Account, you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of any such dispute, without prejudice to your rights as a consumer under applicable consumer protection legislation.

11.5 Limitation Period for Claims

Any claim or dispute arising in connection with these Terms or the Website must be raised within twelve (12) months of the date on which the events giving rise to the claim occurred, or the date on which you became, or reasonably ought to have become, aware of those events. Claims submitted after this period will not be entertained, except where prohibited by applicable consumer protection law.

12. Health & Safety

Your physical and mental wellbeing matters to us. We encourage all Players to take regular breaks during gameplay and to avoid extended uninterrupted gaming sessions. Screen time and fatigue can impair decision-making; we therefore recommend setting personal session time limits through your Account settings where available.

If you experience any adverse health symptoms — including eye strain, headaches, dizziness, or discomfort — while using the Website, you should stop playing and seek appropriate medical advice. Certain game elements, including rapidly changing graphics and flashing lights, may not be suitable for individuals with photosensitive conditions such as photosensitive epilepsy. If you have such a condition, please consult a medical professional before using the Website.

Players who feel that gambling is negatively affecting their mental or physical health, relationships, finances, or employment are strongly urged to seek support through the resources listed on our Responsible Gaming page. We also encourage discussion with a healthcare professional if gambling behaviour is causing significant personal distress.

13. Responsible Gaming

The Company is firmly committed to promoting safer gambling and minimising gambling-related harm. We believe that gambling should remain an enjoyable form of entertainment and never a source of financial hardship or personal harm.

13.1 Responsible Gaming Tools

We offer a range of tools to help Players manage their gambling activity responsibly. These include deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion options. Full details of these tools, how to activate them, and how they work are set out on our dedicated Responsible Gaming page, which forms part of these Terms and should be read in conjunction with this section.

13.2 Self-Exclusion

If you feel you are losing control of your gambling, you may request a self-exclusion at any time by contacting [email protected]. Self-exclusion requests will be actioned within 24 hours of receipt. During a self-exclusion period, you will be prevented from accessing your Account, and we will take reasonable steps to ensure you do not receive marketing communications. Self-exclusion periods have a minimum duration of six (6) months and may be set for longer periods at your request.

13.3 Support Organisations

If you or someone you know is experiencing difficulties related to gambling, the following organisations offer free, independent, and confidential support to players in Great Britain:

• GamCare – www.gamcare.org.uk | National helpline: 0808 8020 133
• Gamble Aware (BeGambleAware) – www.begambleaware.org
• Gamblers Anonymous UK – www.gamblersanonymous.org.uk
• Gordon Moody Association – www.gordonmoody.org.uk
• Citizens Advice – www.citizensadvice.org.uk (financial and legal guidance)
• NHS Gambling Addiction Services – www.nhs.uk

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming page, constitute the entire agreement between you and the Company with respect to your use of the Website and supersede all prior communications, representations, or agreements (whether oral or written) relating to the subject matter hereof.

14.2 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent to the greatest degree possible.

14.3 Waiver

The Company's failure to enforce any right or provision of these Terms on any particular occasion shall not constitute a waiver of that right or provision in the future. All waivers must be express and provided in writing by an authorised representative of the Company to have legal effect.

14.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party without our prior written consent. The Company may assign these Terms or any rights hereunder to any successor entity or business that acquires all or substantially all of our assets or business operations, subject to the transferred entity honouring all obligations to existing Players.

14.5 Communication & Notices

All official communications from the Company to Players will be sent to the registered email address on file. It is your responsibility to ensure your email address remains current and to check your registered inbox regularly. Communications shall be deemed received 24 hours after dispatch by email. You may contact us at any time via [email protected] for general enquiries or [email protected] for matters related to your personal data.

14.6 Privacy

The collection, use, storage, and sharing of your personal data are governed by our Privacy Policy. By accepting these Terms, you acknowledge that you have read and understood our Privacy Policy. For all data protection, subject access, or privacy-related enquiries, please contact our Data Protection Officer at [email protected].

14.7 Force Majeure

The Company shall not be held liable for any delay or failure to perform any obligation under these Terms where such delay or failure arises from causes beyond our reasonable control, including acts of God, governmental actions, war, civil unrest, national emergencies, pandemics, strikes, or failure of telecommunications infrastructure. In such circumstances, we will endeavour to restore normal operations as soon as reasonably practicable.

If you have any questions about these Terms & Conditions, please contact us at [email protected]. © 2026 Bwin | bwin.gb.net. All rights reserved.