Responsible Gaming

Version: 1.0  |  Last Updated: 12 November 2026

1. Our Commitment

At Bwin, responsible gaming is not an afterthought — it is a core principle that shapes every aspect of how we operate. We believe that gambling should be an enjoyable, leisure activity. When it stops being fun, it can become harmful, and we take that possibility seriously.

Our commitment is to provide a safe, fair, and transparent environment where every player can make informed decisions about how they gamble. We invest in tools, training, and partnerships with specialist organisations to ensure that players who need support can access it quickly and without stigma. We encourage all users to read this page in full, to use the protection tools available to them, and to seek help at the earliest sign of difficulty. This policy is part of our wider compliance framework; please also refer to our Terms & Conditions and Privacy Policy for related obligations and rights.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, especially from the inside. The first step toward getting help is awareness. The checklist below is designed to help you, or someone you care about, identify whether gambling habits have moved beyond recreational enjoyment into something that may require attention or professional support.

Ask yourself — or the person you are concerned about — the following questions honestly. If you answer yes to three or more of these indicators over a twelve-month period, we strongly encourage you to use one or more of the player protection tools described in Section 3, and to reach out to a support organisation listed in Section 6.

2.1. Warning Signs Checklist

• Spending beyond your means: You regularly gamble with money allocated for essential expenses such as rent, bills, groceries, or loan repayments, or you borrow money specifically to fund gambling activity.
• Chasing losses: After losing a session, you feel a strong compulsion to return immediately and gamble more in an attempt to recover the amount lost, rather than accepting the loss and stopping.
• Inability to stop: You have tried to cut down or stop gambling on multiple occasions but have been unable to do so, even when you genuinely intended to quit or take a break.
• Preoccupation with gambling: A significant amount of your daily thinking is occupied by gambling — planning the next session, revisiting past bets, or calculating potential future winnings — to a degree that interferes with other areas of life.
• Neglecting responsibilities: Gambling is taking priority over work, education, family obligations, or social relationships. You may be missing appointments, deadlines, or important events because of gambling activity.
• Concealing your gambling: You feel the need to hide the extent of your gambling from family members, friends, or colleagues, or you become defensive and dishonest when the subject arises.
• Emotional dependency: You use gambling primarily as a way to escape negative emotions — such as stress, anxiety, depression, or loneliness — rather than as a form of entertainment, and you feel worse when you are unable to gamble.
• Financial distress: Gambling has resulted in serious financial difficulties, including debt, insolvency, or the need to sell personal possessions or assets in order to fund gambling or repay gambling-related debts.
• Relationship strain: Family members, friends, or colleagues have expressed serious concern about your gambling behaviour, or relationships have deteriorated as a direct or indirect consequence of gambling.
• Escalating stakes: You find that you need to place progressively larger bets or wager for longer periods of time in order to achieve the same level of excitement or satisfaction that smaller bets once provided.

This checklist is provided as a self-assessment guide only and does not constitute a clinical diagnosis. If you are unsure, the independent resources listed in Section 6 offer confidential, professional assessments at no cost.

3. Player Protection Tools

Bwin provides a comprehensive suite of responsible gaming tools that empower players to maintain control over their gambling behaviour. All tools described below can be activated through your account settings or by contacting our support team at [email protected]. Changes that increase restrictions take effect immediately; changes that reduce or remove restrictions are subject to a mandatory reflection period as described below.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is active, you will be prevented from depositing any amount that would cause you to exceed it within the specified period. Requests to decrease a limit take effect immediately. Requests to increase a limit or to remove one entirely are subject to a minimum 24-hour cooling-off period before the change is applied, giving you time to reconsider.

3.2. Loss Limits

Loss limits cap the total amount you may lose across all activity during a chosen daily, weekly, or monthly window. When your net losses reach the threshold you have set, further wagering is suspended until the period resets. The same asymmetric rule applies: reductions are immediate; increases require a cooling-off period of at least 24 hours.

3.3. Session Time Limits & Reality Checks

You may define the maximum continuous duration of any single gaming session. When the limit is reached, your session will be ended automatically. Additionally, you may activate reality check notifications, which display a pop-up reminder at regular intervals (e.g., every 30 or 60 minutes) showing how long you have been playing and your net position. These reminders are designed to prevent the loss of time awareness that can occur during extended play.

3.4. Wager Limits

For players who wish to restrict the size of individual bets rather than overall spending, a per-wager limit can be configured independently of deposit or loss limits. This tool is particularly useful for players who prefer to extend their playing time without risking large amounts on a single outcome.

3.5. Cooling-Off Period

A cooling-off period is a short-term break from your account, available in durations of 24 hours, 48 hours, 72 hours, or up to 30 days. During a cooling-off period your account remains open, but you will not be able to place any bets, make any deposits, or access real-money game features. This option is intended for players who feel they need a brief pause but do not wish to pursue a longer self-exclusion. The cooling-off period cannot be cancelled or shortened once activated.

3.6. Self-Exclusion

Self-exclusion is a formal, longer-term measure through which you request that your account be suspended and all marketing communications from Bwin be stopped. Self-exclusion periods are available for a minimum of 6 months and can extend to 1 year, 2 years, 3 years, or indefinitely. During the exclusion period, you will not be able to open a new account with us, and we will make all reasonable efforts to prevent this. At the end of a fixed-term self-exclusion, reinstatement requires an active, explicit request from you — your account will not reactivate automatically.

We also strongly encourage players who are self-excluding to register with GAMSTOP (www.gamstop.co.uk), the national self-exclusion scheme that covers all UK-licensed gambling operators, providing a wider layer of protection beyond a single platform.

3.7. Account Closure

If you wish to close your account permanently, please contact our support team. Any outstanding balance will be returned to you via your registered payment method. Account closure is distinct from self-exclusion and may be used for any reason; however, if the reason is gambling-related harm, we strongly recommend self-exclusion or GAMSTOP registration instead, as these carry additional safeguards.

4. Tips for Responsible Gambling

The following practical guidelines are intended to help you maintain a healthy, balanced approach to gambling and to keep it a form of entertainment rather than a source of stress or financial hardship.

• Set a budget before you play and treat it as a fixed entertainment expense, not an investment. Only gamble with money you can genuinely afford to lose without it affecting your daily life.
• Never gamble to recover losses. Every outcome is independent. The idea of a "winning streak" that will return previous losses is a cognitive distortion known as the gambler's fallacy.
• Keep gambling in proportion. Schedule gambling sessions the same way you would any other leisure activity — with a defined start time, end time, and spending cap — to prevent it from displacing other interests or responsibilities.
• Avoid gambling when emotional. Gambling while stressed, anxious, intoxicated, or emotionally distressed significantly increases the risk of impulsive, high-risk decisions.
• Take regular breaks. Step away from the screen at regular intervals. Use the session time limit and reality check tools described in Section 3.3 to help you manage this automatically.
• Understand the games. All games of chance have a built-in house edge. Understanding the Return to Player (RTP) percentages and the mathematical nature of randomness helps set realistic expectations.
• Keep gambling separate from other activities. Avoid combining gambling sessions with alcohol or substances that impair judgement and reduce inhibitions.
• Talk about it. If you feel gambling is becoming a source of tension or worry, speak openly with someone you trust or contact one of the organisations listed in Section 6.

5. Protection of Minors

Bwin strictly prohibits access to, or participation in, any gambling activity by individuals under the age of 18 years. The minimum age requirement applies to all users, in all circumstances, without exception. We carry out age verification checks on all accounts as part of our standard registration process, and additional checks may be conducted at any time.

If you share a device or household with minors, we strongly recommend implementing one or more of the following safeguards to prevent unauthorised access:

• Never share your Bwin account credentials — username or password — with any other person, including family members.
• Always log out of your account after each session, particularly on shared computers, tablets, or mobile devices.
• Enable password lock or biometric protection on any personal device used to access Bwin.
• Install dedicated parental control software on household devices. Free tools recommended for UK households include Net Nanny, Qustodio, and the parental controls built into most internet routers. Your broadband provider may also offer family-friendly filtering as a free service.
• Have age-appropriate conversations with young people in your household about the nature of gambling, the risks involved, and why it is restricted to adults.

If you suspect that a minor has accessed your account or attempted to register with Bwin, please contact us immediately at [email protected] so that appropriate action can be taken without delay. Any account found to have been operated by or on behalf of a minor will be closed immediately, and any winnings generated from such an account will be forfeited in accordance with our Terms & Conditions.

6. Support Resources

If you are concerned about your own gambling behaviour, or that of someone close to you, please do not hesitate to reach out to one of the specialist organisations below. All of the services listed are free of charge and confidential. You do not need to be in crisis to contact them — early intervention is always more effective.

Our team can also signpost you to the most appropriate resource for your specific situation. Contact our dedicated support address at any time: [email protected].

7. Contact Us

If you have any questions about this Responsible Gaming policy, wish to activate any of the player protection tools described in Section 3, or need urgent assistance related to gambling harm, our team is available to help.

7.1. General Support

For account-related enquiries, tool activation, or general responsible gaming questions, please contact our Player Support team:

• Email: [email protected]
• Website: bwin.gb.net

7.2. Privacy and Data Enquiries

For matters relating to the processing of your personal data in connection with responsible gaming measures — including data held as part of self-exclusion records — please contact our Data Protection team:

• Email: [email protected]

For full details on how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.

7.3. Document Information

This Responsible Gaming page forms part of our broader compliance documentation, alongside the Terms & Conditions and Privacy Policy. We review and update this page regularly to reflect best practice and any changes in applicable standards. The current version and date appear at the top of this document. We recommend that you revisit this page periodically to remain informed of any updates.

Remember: gambling is meant to be enjoyable. If it stops being fun, please take a break or seek support. We are here to help.